Last Updated: 13/102026
At AnuKari, every piece is carefully selected, handcrafted and prepared with attention to detail. As a brand celebrating the artistry of Indian craftsmanship, our pieces may naturally feature subtle variations in embroidery, threadwork, texture, colour and finish.

We want every AnuKari purchase to be a piece you cherish. To ensure the highest standards of hygiene, quality and craftsmanship, AnuKari follows an exchange-only policy.

1. No Returns or Cash Refunds

AnuKari does not accept returns and does not offer monetary or cash refunds for change of mind, incorrect size selection, colour preference or any other customer-related reason.

Eligible orders may only be exchanged or, where applicable, converted into AnuKari Store Credit, subject to the terms of this policy.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

2. Exchange Window

Eligible products may be exchanged within 7 calendar days from the date of delivery.

The exchange request must be raised with AnuKari within this period by contacting: info.anukari@gmail.com

Please mention your order number and reason for the exchange.

Requests received after the applicable exchange period may not be accepted.

3. Conditions for Exchange

To be eligible for an exchange, the product must be:

• Unworn and unused
• Unwashed and unaltered
• Free from stains, makeup, perfume, odour or other marks
• Free from damage caused after delivery
• Returned with all original tags attached
• Returned with original packaging and accessories, wherever applicable
• In its original condition and suitable for resale

AnuKari reserves the right to refuse an exchange if the product does not meet these conditions.

4. Size Exchanges

If you have selected an incorrect size, an eligible ready-to-ship product may be exchanged for another available size.

Size exchanges are subject to availability.

Customers are encouraged to refer to the size chart provided on the product page and contact AnuKari before placing an order if assistance with sizing is required.

5. Product Exchanges

Where available, customers may request an exchange for another eligible product of equal or higher value.

If the replacement product has a higher value, the customer will be required to pay the difference before the exchange is processed.

If the replacement product has a lower value, the difference will not be refunded in cash and may instead be issued as AnuKari Store Credit, at AnuKari’s discretion.

6. Store Credit

Where an exchange for another product is not possible due to size, availability or other applicable circumstances, AnuKari may offer Store Credit.
Store Credit:

• Is not redeemable for cash;
• Is non-transferable unless expressly permitted by AnuKari;
• May be used toward a future AnuKari purchase;
• Will be issued to the email address or customer account associated with the original order; and
• Will be subject to the validity period communicated at the time of issue.

The validity of Store Credit will be [6 months / 12 months] from the date of issue.

7. Customised & Made-to-Order Products

Customised, personalised, made-to-measure, altered or specifically stitched products are not eligible for exchange or Store Credit, unless the product is received damaged, defective or materially different from the confirmed order.

This includes garments prepared according to customer-provided measurements or specific customisation requests.

Customers are therefore requested to carefully verify their measurements, size, colour and customisation requirements before confirming their order.

8. Sale & Final-Sale Products

Products marked as:

• Sale
• Clearance
• Final Sale
• Non-Exchangeable
• or otherwise specifically identified as non-exchangeable are not eligible for exchange or Store Credit.

Any exception will be expressly mentioned on the relevant product page or communicated by AnuKari.

9. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged in transit;
• Defective due to a manufacturing/production issue;
• Different from the product ordered; or
• Missing an item from your order,

please contact us within 48 hours of delivery at [CUSTOMER CARE EMAIL].
To help us resolve the issue quickly, we may require:
1. Your order number;
2. Clear photographs of the product;
3. Photographs of the packaging and shipping label; and
4. A continuous unboxing video, where applicable.
AnuKari may request additional information or photographs to assess the issue.

If the issue is verified as being attributable to AnuKari, we may provide an appropriate resolution, which may include replacement, exchange, repair or Store Credit, as applicable.

10. Handcrafted Product Disclaimer

AnuKari celebrates the beauty of handcrafted Indian textiles and Chikankari.

Because our products involve skilled human craftsmanship, subtle variations may occur in:

• Embroidery
• Stitching
• Thread placement
• Motif placement
• Thread density
• Fabric texture
• Weave
• Dyeing
• Colour
• Finishing

These characteristics are inherent to handcrafted products and contribute to the individuality of each AnuKari piece.

Minor variations in craftsmanship, texture or colour do not constitute defects and will not qualify for an exchange.

11. Colour Disclaimer

We make every effort to represent product colours as accurately as possible on our website.

However, the colour you see may vary slightly depending on your device, screen settings, lighting conditions and the natural characteristics of the fabric.

Minor colour variation between the website image and the physical product will not ordinarily qualify for an exchange.

12. Exchange Shipping Charges

For exchanges requested due to size selection, change of preference or any other customer-related reason, the applicable exchange/reverse-shipping charges shall be borne by the customer.

Where the exchange is required because AnuKari has sent an incorrect, damaged or verified defective product, AnuKari will bear the applicable shipping cost.

Any applicable shipping charges will be communicated before the exchange is processed.

13. Exchange Process

To request an exchange:
Step 1: Contact info.anukari@gmail.com within 7 calendar days of delivery.
Step 2: Provide your order number and reason for the exchange.
Step 3: Share photographs/videos if requested by our team.
Step 4: Wait for confirmation from AnuKari before sending the product.
Step 5: Pack the product securely with all original tags, packaging and accessories.
Step 6: Once the product is received and inspected, AnuKari will confirm the exchange or Store Credit.

Products sent back without prior approval may not be accepted.

14. Exchange Inspection

All exchanged products are subject to inspection upon receipt.

If the returned product shows signs of use, washing, alteration, damage, staining, perfume, makeup or any other condition that makes it unsuitable for resale, the exchange may be rejected.

In such cases, the product may be sent back to the customer at the customer’s expense.

15. One Exchange Per Order

AnuKari generally permits one exchange per product/order.

Once an exchanged product has been received by the customer, it will ordinarily not be eligible for a further exchange.

16. International Orders

International orders are generally not eligible for exchange or Store Credit due to international shipping, customs and logistical restrictions, unless AnuKari expressly agrees otherwise in writing.

Where an international exchange is approved as an exception, all applicable return shipping, customs duties, taxes and other charges may be payable by the customer unless the issue is attributable to an error by AnuKari.

17. Orders Returned Due to Failed Delivery

If an order is returned to AnuKari because of:

• Incorrect or incomplete address;
• Incorrect contact information;
• Customer refusal to accept delivery;
• Customer unavailability;
• Failure to pay applicable customs/import charges; or
• Repeated unsuccessful delivery attempts,

the order will not automatically qualify for an exchange or Store Credit.

If re-shipping is requested, additional shipping charges may apply.

18. Fraudulent or Abusive Exchange Requests

AnuKari reserves the right, subject to applicable law, to decline future exchange requests where there is reasonable evidence of:

• Fraudulent activity;
• Repeated misuse of the exchange policy;
• Intentional product damage;
• False or misleading claims; or
• Other abusive use of the exchange process.

19. Consumer Rights

This Exchange & Store Credit Policy is intended to clearly communicate AnuKari’s commercial policy and does not exclude or restrict any rights or remedies available to consumers under applicable law.

20. Contact Us

For exchange and Store Credit queries, please contact:
AnuKari
Email: info.anukari@gmail.com
WhatsApp: +91 9650979922
Phone: +91 9650979922
Website: https://anukari.in/
We are always happy to assist you in finding the right AnuKari piece.